Case Manager – Disability & Leave Services (DLS)

Amazon is hiring for a Case Manager – Disability & Leave Services (DLS) role in Bangalore. This is a contractual individual contributor position supporting employees through leave of absence, disability, accommodation, and return-to-work processes.

The DLS Case Manager serves as a single point of contact for assigned employees throughout their leave or disability event. The role involves understanding employee situations, applying appropriate benefits and policies, responding to changing circumstances, and providing a connected case management experience.

Key Responsibilities:

• Respond to employee inquiries regarding leave, disability events, benefits, and available options.
• Provide end-to-end case management support to assigned employees.
• Review documentation and manage leave cases in accordance with applicable plans, regulations, and company policies.
• Assess changing employee needs and adjust case management plans accordingly.
• Handle sensitive employee situations professionally and confidentially.
• Troubleshoot issues and identify solutions to remove barriers during leave events.
• Coordinate communication between employees and relevant stakeholders throughout the leave process.
• Facilitate smooth return-to-work and ramp-back plans for employees.
• Educate managers and business partners regarding employee concerns and return-to-work requirements.
• Maintain accurate and timely case records and documentation in relevant systems.
• Partner with HR, Safety, Legal, Payroll, Benefits, third-party administrators, and other internal teams.
• Ensure compliance with standard processes, applicable regulations, and company policies.

Required Qualifications:

• Bachelor's degree or equivalent qualification.
• 2+ years of customer service experience, or a Bachelor's degree in Business, HR, or a related field.
• Knowledge of Microsoft Office, including Excel, Word, and PowerPoint.
• Strong communication, problem-solving, documentation, and stakeholder management skills.

Preferred Qualifications:

• Master's degree or above.
• Experience handling confidential information.
• Knowledge or experience with Six Sigma and process improvement initiatives.

This Amazon Case Manager opportunity is suitable for professionals with experience in customer service, HR operations, employee support, benefits administration, or case management who are interested in working in a structured, compliance-focused environment.