Customer Contact Communications Associate – Voice / Customer Support

Accenture is hiring a Customer Contact Communications Associate – Voice in Bengaluru for its Customer Support and Omnichannel operations team. This full-time role is suitable for candidates with 1–3 years of experience and focuses on customer query resolution, voice-based customer communications, complaint handling, escalation management, and delivering quality customer service within defined SLAs.

In this role, you will support customers by managing and resolving queries, handling escalations and complaints from dissatisfied customers, and providing appropriate resolutions. You will also be responsible for ensuring customer issues and complaints are closed within agreed service level agreements.

Key Responsibilities:

• Handle and resolve customer queries through customer support channels.
• Provide appropriate resolutions to customer complaints and concerns.
• Handle escalations from dissatisfied customers professionally.
• Ensure customer complaints and service issues are resolved within defined SLAs.
• Deliver a consistent and positive customer experience across communication channels.
• Communicate clearly and professionally with customers.
• Follow established processes and guidelines while resolving routine customer issues.
• Work collaboratively with team members and supervisors to resolve customer concerns.
• Maintain quality standards while handling customer interactions.
• Work in rotational shifts as required by business needs.

What Accenture Is Looking For:

• Adaptable and flexible approach to work.
• Agility and willingness to learn quickly.
• Strong commitment to quality.
• Ability to work effectively as part of a team.
• Good written and verbal communication skills.
• Customer-focused approach and problem-solving ability.

Industry Exposure: Experience in the Travel and Hospitality industry is relevant for this role. Relevant segments may include hotels, resorts, cruises, online travel agencies, tour operators, airlines, airports, car rentals, tourism, and travel services.

Omnichannel Customer Communications: The role involves customer communication across multiple touchpoints. Customer interactions may take place through phone, text, chat, digital channels, or other customer service platforms.

Qualification: Any Graduation.

Experience: 1–3 years.

This opportunity is suitable for candidates searching for customer service jobs in Bangalore, voice process jobs, customer support jobs, customer care jobs, Accenture jobs in Bangalore, customer communication jobs, omnichannel customer support jobs, complaint handling jobs, and travel and hospitality customer service jobs.

Job Reference: AIOC-S01654450

Salary: ₹3.5–₹5.5 LPA is an estimated market range because the provided job posting does not disclose the actual compensation. The final salary may vary based on experience, skills, candidate profile, and Accenture's compensation structure.