Customer Contact Communications New Associate – Messaging / Customer Support

Accenture is hiring a Customer Contact Communications New Associate – Messaging in Bengaluru. This full-time customer support role is suitable for freshers and candidates with 0–1 year of experience. The position focuses on customer communications, messaging support, query resolution, complaint handling, escalation management, and resolving customer issues within defined service level agreements.

As part of Accenture's Customer Support vertical, the associate will help manage and resolve customer queries, handle escalations and complaints from dissatisfied customers, and provide appropriate resolutions. The role involves customer communication through omnichannel platforms, including digital messaging and other customer interaction channels.

Key Responsibilities:

• Manage and resolve routine customer queries and service requests.
• Handle customer complaints and disputes professionally.
• Provide appropriate resolutions to customer concerns.
• Support customers through messaging and omnichannel communication channels.
• Handle escalations according to established processes and guidelines.
• Ensure customer issues and complaints are resolved within defined SLAs.
• Follow standard procedures and available guidelines while resolving customer issues.
• Work closely with team members and the direct supervisor to resolve customer concerns.
• Maintain quality and accuracy while handling customer interactions.
• Meet assigned deadlines and operational targets.
• Work in rotational shifts when required by business needs.

What Accenture Is Looking For:

• Ability to handle customer disputes.
• Ability to meet deadlines.
• Ability to work effectively in a team.
• Adaptable and flexible approach.
• Good problem-solving skills.
• Willingness to learn customer support processes and tools.

Omnichannel Customer Communications: Customer communications can take place across multiple channels, including online platforms, messaging, chat, text, phone, and other digital touchpoints. The objective is to provide customers with a consistent and effective support experience across channels.

Qualification: Any Graduation.

Experience: 0–1 year.

This opportunity is suitable for candidates searching for Accenture jobs in Bangalore, customer support jobs for freshers, chat support jobs, messaging jobs, customer service jobs, customer communication jobs, omnichannel support jobs, customer care jobs, and fresher jobs in Bangalore.

Job Reference: AIOC-S01655619

Salary: ₹3.0–₹4.5 LPA is an estimated market range because the supplied job posting does not disclose the actual compensation. The final salary may vary depending on candidate profile, skills, location, and Accenture's compensation structure.