Customer Support & Inbound Sales Associate Job at Accenture Mumbai | 0–2 Years Eligible

Accenture is hiring Customer Support & Inbound Sales Associates for its Mumbai office. This full-time opportunity is ideal for fresh graduates and candidates with up to 2 years of experience who are looking to build a career in customer support, inbound sales, and contact center operations. If you are comfortable communicating with customers over calls, emails, and chats, this role offers an excellent opportunity to start your corporate career with one of the world's leading technology and consulting companies.

In this role, you will support customers, employees, and business partners by resolving queries, handling complaints, and providing timely solutions. Most interactions will be through voice calls, with additional support provided via email and chat. The role mainly supports customers in the US region, so candidates should be comfortable working rotational and night shifts when required.

• Handle inbound customer calls and provide accurate information and support.
• Resolve customer complaints and service requests within the required turnaround time.
• Respond to customer and employee queries through calls, emails, and chat.
• Maintain accurate records of customer interactions using CRM and internal support tools.
• Escalate complex issues to the appropriate teams whenever necessary.
• Work closely with your team and supervisor to deliver a smooth customer experience.

• Freshers are welcome to apply.
• Any Graduate — B.Tech, B.Com, BBA, BCA, B.Sc, BA, MBA (all streams eligible).
• 0 to 2 years of experience in customer support, BPO, voice process, or inbound sales.
• Good spoken and written English communication skills.
• Basic computer knowledge and willingness to learn CRM and support tools.
• Must be comfortable working in rotational shifts, including night shifts supporting the US region.
• Candidates with previous customer service experience will have an added advantage.

Working at Accenture gives you the opportunity to begin your career with a globally recognized company that provides structured training and long-term career growth. This role helps you build valuable communication, customer handling, and problem-solving skills while gaining experience in an international support environment. The estimated salary is competitive for entry-level customer support roles in Mumbai, and successful candidates can explore future opportunities across customer operations, sales support, and business process services.

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