Data Operations Specialist

Druva is seeking a Data Operations Specialist to own the operational administration, data integrity, reporting, and forecasting capabilities supporting their global Managed Service Provider business.

The successful candidate will combine strong data-analysis skills with hands-on platform administration and business acumen to ensure MSP consumption data is accurate, explainable, actionable, and trusted across the business.

Key Responsibilities:

• Serve as primary business administrator and subject-matter expert for the m3ter platform supporting Druva's MSP consumption model
• Configure and maintain meters, products, pricing structures, account mappings, and related platform components
• Monitor ingestion and processing of MSP consumption data and identify anomalies, failures, or unexpected results
• Coordinate changes to metering logic as Druva introduces new products, SKUs, consumption models, partners, and commercial programs
• Maintain appropriate documentation, controls, and operating procedures for m3ter administration
• Partner with Finance, Deal Desk, Product, Engineering, RevOps, and MSP leadership to ensure metering logic accurately reflects commercial agreements
• Proactively monitor MSP consumption and metering data for completeness, accuracy, and consistency
• Identify discrepancies between source telemetry, m3ter, CRM, billing, and reporting systems
• Diagnose data issues and coordinate resolution with Engineering, Finance, RevOps, BI, and other technical teams
• Establish data-quality checks and exception reporting to identify issues before they affect billing or executive reporting
• Create and maintain dashboards showing MSP consumption and business performance
• Provide reporting at global, regional, aggregator, partner, tenant, product, and workload levels
• Build, maintain, and support MSP forecasting dashboards and underlying data models
• Develop consumption-based indicators that improve forecast accuracy and predictability
• Track actual consumption and ARR performance against forecast, plan, pacing, and historical trends
• Support quarter-end forecasting and reconciliation activities
• Act as primary point of contact for questions regarding MSP consumption data and m3ter reporting
• Partner closely with MSP Sales, Finance, RevOps, BI, Engineering, Product, and Deal Desk
• Translate business requirements into scalable reporting, metering, and analytics solutions
• Reduce manual reporting and reconciliation through automation wherever practical

Required Skills:

• SQL
• Data Analysis
• Dashboard Development
• Forecasting
• Business Intelligence
• Cross-Functional Collaboration
• Problem Solving
• Metering Platform Management

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