HR Service Delivery New Associate – Talent Acquisition / Workday Recruiting

HR Service Delivery New Associate – Talent Acquisition at Accenture is an entry-level HR operations opportunity for graduates with 0–1 years of experience. The role is based in Bengaluru and focuses on talent acquisition support, candidate assistance, HR service delivery, and Workday Recruiting processes.

The HR Service Delivery New Associate will support candidates and customers through inbound calls, emails, and chats while ensuring interactions and cases are accurately recorded. The role requires following defined processes, meeting service-level targets, maintaining data quality, and providing an efficient candidate experience.

Key Responsibilities:

• Handle inbound calls, emails, and chats from candidates and customers.
• Log cases and customer interactions accurately in the required systems.
• Provide recruitment support to fresh applicants and rehire candidates according to defined processes.
• Provide navigation and self-service portal support to customers.
• Perform required security verification in accordance with company policies and GDPR guidelines.
• Make outbound calls when required under client and company guidelines.
• Maintain productivity while meeting call and data quality standards.
• Follow client-defined and internal processes and procedures.
• Escalate unresolved issues to the appropriate internal teams using standard procedures.
• Work toward defined SLA targets and business outcome indicators.
• Maintain process repositories, DTPs, knowledge bases, and SharePoint content with current information.
• Communicate regularly with peers and supervisors to support team objectives.
• Minimize customer complaints and escalations through effective service and call handling.
• Maintain punctual attendance and follow organizational policies and procedures.

Required Skills:

• Basic understanding of Talent Acquisition and recruitment processes.
• Interest in HR operations and candidate support.
• Good verbal and written communication skills.
• Customer-focused approach with a positive attitude.
• Ability to work under pressure and meet SLA-driven targets.
• Strong attention to detail and data accuracy.
• Ability to learn quickly and work effectively within a team.
• Good problem-solving and escalation-handling skills.
• Ability to work flexible schedules according to business requirements.
• Understanding of data privacy and security practices is beneficial.

Work Environment: The position may require flexible working arrangements based on business requirements and involves interaction with candidates and customers through calls, emails, and chat.

Education: Any Graduation.

Experience: 0–1 years.

Location: Bengaluru, Karnataka.