Inbound Sales Representative New Associate - Voice

Accenture is looking for an analytical and process-driven Inbound Sales Representative New Associate - Voice to join their advanced Customer Support vertical in Bengaluru. The core objective of this entry-level role is to transform standard client interactions from a transactional support mechanism into a value-generating service that functions as a major strategic differentiator across the modern technology contact center ecosystem.

Core day-to-day administrative and voice-based support responsibilities involve managing incoming customer communications, resolving multifaceted inquiries, and handling complaints or escalations from dissatisfied clients. The associate will use specialized contact center software and communication technologies to deliver optimal problem resolutions, maintain absolute parameter accuracy during data entry, and systematically log all incident lifecycles. Additionally, the specialist is fully responsible for closing technical faults, updating account communication logs, and ensuring all tickets are resolved within client-mandated Service Level Agreements (SLAs).

Furthermore, the position requires functioning as a reliable individual contributor within a collaborative team infrastructure under close supervisory management. Selected team members will receive explicit, detailed instructions for daily operational tasks and navigate routine business problems through defined precedent tracks and established general guidelines. Ideal applicants must hold a university graduation degree, present 0 to 1 year of professional customer operations experience, demonstrate excellent verbal and written communication traits, and maintain readiness to work flexible rotational shifts.