IT Customer Service Representative

Accenture is hiring an IT Customer Service Representative for its Pune location. This is a full-time opportunity for candidates with 0–2 years of experience and a Bachelor's Degree in a relevant field.

The role focuses on IT customer service, Microsoft Windows Desktop Management, production support, incident resolution, and technical troubleshooting. The selected candidate will work with the support team to maintain system availability, resolve incidents, and ensure production systems operate according to defined service level agreements.

Key Responsibilities:

• Build knowledge and support the team while participating in problem-solving discussions.
• Develop expertise in Microsoft Windows Desktop Management.
• Ensure production systems remain available and operate according to defined service level agreements.
• Drive incident and outage resolution while maintaining clear communication throughout the process.
• Facilitate efficient restoration of services to the production environment.
• Establish and maintain disaster recovery procedures for critical operations.
• Maintain data retention practices according to organizational policies.
• Collaborate with team members to identify and resolve technical issues.
• Document and report relevant support activities and resolutions.

Required Skills:

• Intermediate proficiency in Microsoft Windows Desktop Management.
• Basic knowledge of technical troubleshooting.
• Intermediate customer service skills.
• Strong communication and interpersonal skills.
• Time management skills.
• Documentation and reporting skills.
• Problem-solving and incident-resolution capabilities.

Experience: The position is suitable for candidates with 0–2 years of experience. The job description specifically states that a minimum of 0 years of experience in relevant related skills is required.

Estimated Salary: ₹3.5–₹5.5 LPA. This is an estimated market range for an entry-level IT Customer Service / Windows Desktop Support role in Pune. The actual Accenture compensation is not disclosed in the provided job posting and may vary based on skills, qualification, and the final offer.