IT Customer Service Representative

Accenture is hiring an IT Customer Service Representative in Pune. This is a full-time opportunity for candidates with 0–2 years of experience who are interested in IT support, technical troubleshooting, and customer service.

In this role, you will support Microsoft Windows desktop environments, troubleshoot technical issues, monitor production systems, and help resolve incidents and outages while following defined service level agreements (SLAs) and company processes.

Key Responsibilities:

• Provide support for Microsoft Windows Desktop Management.
• Troubleshoot and resolve basic technical issues.
• Monitor production systems and help maintain service availability.
• Support incident and outage resolution.
• Follow defined SLAs, processes, and service procedures.
• Help restore services efficiently and minimize business impact.
• Maintain clear communication during incident and issue resolution.
• Support disaster recovery procedures.
• Maintain data retention practices according to company policies.
• Maintain proper documentation and reporting of support activities.

Requirements:

• Bachelor's Degree in a relevant field.
• 0–2 years of experience; freshers may be considered.
• Knowledge of Microsoft Windows Desktop Management.
• Basic technical troubleshooting skills.
• Good customer service and communication skills.
• Strong interpersonal and problem-solving skills.
• Basic documentation and reporting skills.
• Good time management and ability to work in a support environment.

This Accenture IT Customer Service Representative role is suitable for candidates looking for IT support, technical support, Windows desktop support, application support, customer service, and entry-level IT jobs in Pune.