IT Customer Service Representative

Accenture is hiring an IT Customer Service Representative in Pune. This is a full-time opportunity for candidates with 0–2 years of experience who are interested in IT support, Windows desktop management, technical troubleshooting, and customer service.

In this role, you will support production systems, help resolve incidents and outages, and ensure services are restored efficiently while following defined service level agreements (SLAs) and company policies.

Key Responsibilities:

• Support Microsoft Windows Desktop Management activities.
• Help ensure production systems remain available and operational.
• Assist with incident and outage resolution.
• Help restore production services efficiently.
• Maintain clear communication throughout incident and outage resolution.
• Support disaster recovery procedures for critical operations.
• Maintain data retention practices according to organizational policies.
• Participate in problem-solving discussions and support team activities.
• Maintain proper documentation and reporting.

Requirements:

• Bachelor's Degree in a relevant field.
• 0–2 years of experience; prior experience in relevant skills is advantageous.
• Intermediate proficiency in Microsoft Windows Desktop Management.
• Basic troubleshooting skills.
• Good customer service skills.
• Strong communication and interpersonal skills.
• Basic time management skills.
• Intermediate proficiency in documentation and reporting.

This Accenture IT Customer Service Representative position is suitable for candidates looking for IT support, technical support, Windows desktop support, application support, customer service, and entry-level IT jobs in Pune.