Manager, General Marketing, RBS Retail Efficiency [Retail Content & Catalog Operations Manager]

Amazon Dev Center India (ADCI) is seeking a metrics-driven, people-focused Manager, General Marketing, RBS Retail Efficiency to lead our catalog optimization operations at the BLR 14 SEZ hub in Bengaluru, Karnataka . Operating within the Retail Business Services (RBS) division, this leadership role owns the management, process standardization, and throughput efficiency of a specialized team of 10 to 15 Associate Marketing Managers and Site Merchandisers focused on stripping out catalog defects and enhancing product detail pages globally .

Key Responsibilities & Scope of Work

• People Leadership & Team Management: Directly manage, coach, and evaluate a team of 10-15 Associate Marketing Managers, supervising creative work queues and expanding leadership capacity .
• Catalog Operations & Quality Auditing: Organize and direct workflows to update product listing displays, verify content accuracy, and maintain clean record registries across multiple countries .
• Operational Metrics Architecture: Define, calibrate, and track critical key performance indicators (KPIs) and utilization metrics, building automated monitoring templates to maintain high team delivery speeds .
• Root-Cause Defect Isolation: Analyze systematic listing errors, supply chain exceptions, and display anomalies, building cross-functional fixes to permanently eliminate underlying defects .
• Capacity Scoping & Resource Allocation: Project future jobs volumes, estimate task delivery timelines, manage staffing capacity, and flag processing risks proactively to senior management .
• Multi-Tier Stakeholder Communication: Lead structural status calls and align roadmap progress reports alongside internal corporate modules, including Vendor Managers and Senior Vendor Managers .

Required Qualifications & Technical Stack

• Marketing Domain Experience: Minimum of 4 years of verified, non-internship professional marketing, digital merchandise management, or program delivery history .
• Creative Collaborative History: 3 or more years of proven background working directly with copywriters, content manager networks, and marketers to land brand goals .
• People Management Background: Demonstrated track record directly supervising, hiring, and developing an operations-oriented or multi-channel marketing team .
• Data Systems Toolkit Competency: High professional mastery utilizing Microsoft Excel or Tableau structures (such as data manipulation strings, macros, charts, and pivot sets) to trace metrics .
• Preferred Value-Adds: 2+ years spent conducting customer segmentation, managing consumer profiles, supporting qualitative consumer research, or deploying automated workforce scaling solutions .
• Core Soft Skills: Outstanding verbal and written consultative storytelling properties, clear stakeholder management authority, and a natural customer obsession .