Quality Analyst

TaskUs is seeking a Quality Analyst to perform detailed transaction evaluations and root cause analysis scrubbing for metric tracks like CSAT, NPS, and resolution rates out of Airoli, India. The Quality Analyst audits daily teammate interactions, designs strategic performance improvement coaching campaigns, and delivers regular baseline metric data to leadership teams. Core operational functions require isolating defects, verifying systemic technical fixes, and escalating baseline operational issues while partnering alongside Team Leaders to enhance service quality targets. Candidates should show solid knowledge of standard data spreadsheet tools, possess highly structured problem-solving skills, and maintain strong customer-centric communication fluencies.