Sales Operations Associate – Order Management

Accenture is hiring a Sales Operations Associate – Order Management in Bangalore for professionals with 2–8 years of experience and a graduation degree. The role focuses on managing customer orders from order entry through fulfillment, coordinating with sales, logistics, warehouse, and customer service teams, and ensuring accurate and timely order processing.

Key Responsibilities:

• Receive and review customer orders and verify pricing, quantities, and delivery details.
• Enter customer orders accurately into CRM or ERP systems.
• Identify order discrepancies and coordinate with sales representatives to resolve issues.
• Monitor order status throughout the fulfillment process.
• Coordinate with warehouse and shipping teams to support timely order processing and dispatch.
• Respond to customer queries regarding order status, tracking information, delivery timelines, and delays.
• Investigate and resolve order-related issues such as backorders, incorrect items, and shipping errors.
• Generate reports covering sales trends, delivery times, backorder rates, and other order management metrics.
• Analyze order data to identify process improvement opportunities.
• Maintain accurate order documentation and records in CRM systems.
• Ensure order documentation complies with company policies and applicable requirements.

Requirements:

• 2–8 years of relevant experience in sales operations, order management, customer service, sales support, or a BPO environment.
• Any Graduation qualification.
• Strong attention to detail and accuracy in data entry.
• Experience with CRM and ERP systems.
• Understanding of order fulfillment and basic supply chain logistics.
• Knowledge of inventory management processes.
• Proficiency in Microsoft Office, particularly Microsoft Excel.
• Excellent communication and interpersonal skills.
• Ability to prioritize multiple orders and manage competing tasks.
• Strong problem-solving and issue-resolution skills.
• Ability to establish strong client relationships and manage multiple stakeholders.
• Adaptable, collaborative, and process-oriented approach.

This opportunity is suitable for professionals looking for Sales Operations, Order Management, Sales Support, Customer Service, Order Processing, CRM Operations, and Order Fulfillment jobs in Bangalore.

Job Reference: AIOC-S01660271

Salary: ₹4.0–₹8.0 LPA estimated market range. The actual salary is not disclosed in the provided Accenture job posting and may vary based on experience, skills, and internal compensation structure.