Software/Application/Cloud Tech Support Associate – Service Desk & IT Support

Accenture is hiring a Software/Application/Cloud Tech Support Associate in Bengaluru for an entry-level Service Desk and IT Support role. The position is suitable for candidates with 0–2 years of experience and focuses on service desk management, voice support, technical troubleshooting, incident resolution, production support, and customer communication.

The role involves supporting production systems, helping resolve incidents and outages, maintaining service availability according to defined service level agreements, and contributing to operational continuity through disaster recovery and data retention practices.

Key Responsibilities:

• Ensure production systems remain available and operate according to defined service level agreements.
• Support incident and outage resolution while maintaining clear communication throughout the process.
• Facilitate efficient restoration of services to the production environment.
• Support the establishment and maintenance of disaster recovery procedures.
• Maintain data retention practices according to organizational policies and standards.
• Participate in problem-solving discussions and support the team in resolving operational issues.
• Provide service desk voice support and communicate effectively with users.
• Assist with technical troubleshooting and incident management activities.
• Maintain appropriate documentation and reporting related to support activities.
• Collaborate with team members and contribute to a learning-focused support environment.

Required Skills:

• Beginner-level knowledge of Service Desk Management.
• Intermediate proficiency in Service Desk Voice Support.
• Basic understanding of incident management.
• Customer service and professional communication skills.
• Basic technical troubleshooting knowledge.
• Documentation and reporting skills.
• Good collaboration and interpersonal skills.
• Ability to participate in problem-solving discussions.

Qualification: Bachelor's Degree in a relevant field of study.

Experience: 0–2 years. This is an entry-level technology support opportunity suitable for candidates looking to build a career in service desk management, IT support, application support, and cloud technology support.

This opportunity is suitable for candidates searching for IT support jobs for freshers, service desk jobs in Bangalore, technical support jobs for freshers, application support jobs, cloud tech support jobs, service desk voice support jobs, Accenture jobs for freshers, and software application support jobs in Bangalore.

Job Reference: 14564426

Salary: ₹3.5–₹5.5 LPA is an estimated market range because compensation is not disclosed in the provided job posting. Actual salary may vary based on candidate profile, skills, experience, and Accenture's compensation structure.