TECHNICAL LEAD L1

Wipro Limited is seeking a high-performing Technical Lead L1 with specialized expertise in Salesforce Platform Development to drive strategic process delivery and optimize operational workflows at our Bengaluru office.

Key Responsibilities & Scope of Work

• Process Oversight & SLA Management: Track team performance metrics via real-time dashboards to meet contractual SLA boundaries and maximize quality compliance benchmarks.
• Advanced Troubleshooting & Escalations: Deliver targeted root-cause diagnostics for Tier-2/Tier-3 technical roadblocks, ensuring sustainable, user-friendly client resolution frameworks.
• Capability Building & Mentorship: Identify engineering skill gaps, compile technical learning modules, and conduct structured triage training workshops for production specialists.
• Quality Assurance: Maintain extensive system call logs to recognize recurring software trends, preventing upcoming infrastructure bugs and compliance challenges.

Required Qualifications & Technical Skills

• Professional Experience: 5 to 8 years of proven track record in technical leadership or enterprise client-facing application support environments.
• Core Technical Stack: Mandatory expertise in Salesforce Platform Development, database mapping, and technical triage.
• Core Soft Skills: Outstanding stakeholder communication skills, cross-functional collaboration, and analytical problem-solving abilities.