Case Mgr (CRT) [S]

Amazon Dev Center India is seeking an exceptionally empathetic and organized Case Manager (CRT) [S] to join our global Disability & Leave Services (DLS) team in a virtual capacity out of Hyderabad. This contractual, individual contributor role focuses on delivering a best-in-class, connected, and trusted professional case management experience for Amazonians navigating leave of absence, disability, and workplace accommodations.

Key Responsibilities & Scope of Work

• Holistic Case Adjudication: Serve as the single point of contact for assigned employees, initiating inquiry responses and critically evaluating medical documentation to adjudicate leaves in strict compliance with corporate plans and state regulations.
• Adaptive Plan Management: Assess changing medical and lifecycle event timelines, leveraging standardized duration guidelines and internal tracking systems to adjust return-to-work or workplace ramp-back strategies.
• Stakeholder & Vendor Management: Partner cross-functionally with third-party administrators, Human Resources (HR), Workplace Safety, Corporate Legal, and Payroll systems to clear transactional blocks.
• Managerial & Partner Education: Consult and advise corporate managers and business stakeholders on employee accommodations, environmental needs, and structural compliance rules before and during leaves.
• Operational Record Maintenance: Document and log complete event histories within central systems, delivering accurate written or verbal status updates while preserving strict privacy standards.
• Conflict & Sensitivity Resolution: Handle highly sensitive scenarios under ambiguity, proactively isolating administrative barriers and troubleshooting systemic payment or documentation issues.

Required Qualifications & Technical Stack

• Educational Background: Minimum of a Bachelor’s degree in Business or related management fields.
• Domain Track Record: 2 or more years of robust experience operating within Customer Service, Human Resource Management, Case Management, or Leave & Disability delivery environments.
• Technical Toolkit: Intermediate proficiency across core office documentation applications, specifically including MS Word, Excel, and Outlook.
• Preferred Credentials: A valid Master's degree or foundational knowledge of continuous improvement framework mechanics (such as **Six Sigma belts**) is a major plus.