Case Mgr, MSK [S], MSK

Amazon Dev Center India

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📍 LocationBangalore

💼 Job TypeFull-Time

⏱ Experience 3+ years of customer service experience, or a relevant professional background

🎓 Qualification Bachelor's degree in Business, Human Resources, or a related field

💰 Salary Competitive Corporate Contract Retainer

🛠 Skills Holistic Case Management, Leave of Absence Adjudication, Disability Benefits Application, Medical Documentation Review, Return-to-Work (RTW) Planning, Confidential Data Protection, Multi-Tier Stakeholder Communication, Process Improvement (Lean/Six Sigma), Third-Party Administrator (TPA) Coordination, System Record Maintenance

Job Description

Amazon Dev Center India (ADCI) is seeking a virtual Case Manager, MSK [S] based in Bengaluru, Karnataka, for a contract-based role to manage employee leaves and disabilities .

Key Responsibilities

Serve as the single point of contact for employees regarding leave and disability claims .
Review medical documentation for compliance with guidelines, legal regulations, and benefits policies .
Manage the end-to-end leave process and facilitate return-to-work plans .
Partner with HR, Legal, Safety, and third-party administrators .

Required Qualifications

3+ years of professional experience in customer service or a high-volume service environment .
Bachelor’s degree in Business, HR, or a related field .
Proficiency in Microsoft Office (Outlook, Word, Excel) .

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