IT Customer Service Representative
Accenture
🟢 Active · Posted Today · 👁 7 views · 👥 0 applied
Job Description
Accenture is hiring an IT Customer Service Representative in Pune for a full-time Software/Application/Cloud Tech Support Associate opportunity. This role is suitable for candidates with 0–2 years of experience and a Bachelor's Degree in a relevant field.
As an IT Customer Service Representative, you will support production systems while developing expertise in Microsoft Windows Desktop Management. The role involves technical troubleshooting, incident and outage resolution, customer service, production system availability, and maintaining clear communication throughout the service restoration process.
Key Responsibilities:
- Develop knowledge and provide support to the team in a collaborative environment.
- Participate in problem-solving discussions and contribute to technical issue resolution.
- Support Microsoft Windows Desktop Management activities.
- Ensure production systems remain available and operate according to defined Service Level Agreements (SLAs).
- Drive incident and outage resolution while maintaining clear communication throughout the process.
- Facilitate efficient restoration of services to the production environment.
- Establish and maintain disaster recovery procedures for critical operations.
- Maintain data retention practices in accordance with organizational policies.
- Document and report relevant incidents, resolutions, and operational activities.
- Provide customer service and technical support while maintaining professional communication.
Required Skills:
- Intermediate proficiency in Microsoft Windows Desktop Management.
- Basic troubleshooting skills for technical issues.
- Intermediate customer service skills.
- Strong communication and interpersonal skills.
- Good time management skills.
- Basic documentation and reporting skills.
- Problem-solving and analytical abilities.
Eligibility: Candidates with 0–2 years of relevant experience and a Bachelor's Degree in a relevant field can apply.
Job Location: Pune, Maharashtra
Job Type: Full-Time
Job Category: Software/Application/Cloud Tech Support
Company: Accenture
Job Number: 14554966
Salary: ₹3.5 – ₹5.5 LPA (Estimated market package; the provided job posting does not specify an official salary).
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