Lead Administrator (Support & Operations)
Movate
🟢 Active · Posted Today · 👁 2 views · 👥 0 applied
Job Description
Job Summary
To diagnose and resolve complex technical issues impacting business operations, facilitate root cause analysis and enhance customer feedback for support operations.
Key Responsibilities
1. ITIL, Security & Data Privacy
To champion ITIL, security, and data privacy to offer high-quality, well-documented solutions, minimizing risks and maximizing customer satisfaction.
2. Incident Management & RCA
To provide support for complex incidents, escalated by analysts, perform root cause analysis, and implement solutions to resolve technical & security issues.
3. Knowledge Management & Mentoring
To work on value adding activities such as maintenance of a comprehensive Knowledge base, act as a mentor to junior analysts, and deliver training programs for freshers, equipping them with essential skills to become productive.
4. Customer Experience & CSAT
To contribute to a positive customer experience and high CSAT scores by providing fast, accurate, and secure resolutions, fostering customer trust and satisfaction.
5. Security & Vulnerability Management
To proactively identify and address potential security vulnerabilities to protect customer data and prevent security incidents.
About Movate
Movate (formerly CSS Corp) is a global digital transformation and customer experience services company. With a presence across multiple countries, Movate delivers innovative solutions for some of the world's leading enterprises.
Why Join Movate?
- ✅ Work with cutting-edge technologies and global clients
- ✅ Opportunity to lead and mentor a growing support team
- ✅ Competitive compensation and benefits package
- ✅ Continuous learning and professional development opportunities
Verified by Employee Table — free to apply, no registration fee required.
✅ Verified by Employee Table — free to apply, no registration fee required.