MyHR Live Support Advisor

Amazon is hiring MyHR Live Support Advisors for its HR Operations team in Bengaluru, Karnataka. This is an excellent opportunity for graduates with experience in Human Resources, Customer Support, Contact Center Operations, or Voice & Chat Process to build a career with one of the world's leading technology companies.

As a MyHR Live Support Advisor, you will provide real-time HR support to Amazon employees across the globe through phone calls and chat. You will resolve employee queries related to leave management, payroll, benefits, employment verification, relocation, offboarding, compensation, and HR policies while delivering an exceptional customer experience.

The ideal candidate should possess excellent communication skills, strong problem-solving abilities, customer-first thinking, and the ability to work in a fast-paced 24x7 support environment while maintaining confidentiality and high service standards.

Key Responsibilities

• Provide HR support through voice calls and chat for Amazon employees worldwide.
• Handle high-volume employee queries while ensuring first-contact resolution whenever possible.
• Resolve HR-related issues including leave management, employee benefits, payroll, compensation, employment verification, relocation, and offboarding.
• Review HR documentation, knowledge base articles, FAQs, and standard operating procedures to provide accurate resolutions.
• Escalate complex HR cases to appropriate teams whenever required.
• Maintain complete confidentiality while handling sensitive employee information.
• Collaborate with cross-functional HR teams to improve employee experience.
• Maintain high customer satisfaction scores and service quality metrics.
• Meet productivity, quality, and SLA targets defined by Amazon.
• Document customer interactions accurately within internal HR systems.
• Support continuous process improvements and operational excellence initiatives.
• Work flexible rotational shifts, including weekends and holidays as required.

Required Qualifications

• Bachelor's Degree in any discipline.
• Minimum 6 months of experience in Human Resources, Customer Service, Contact Center, Technical Support, or related roles.
• Excellent verbal and written English communication skills.
• Comfortable working in both Voice and Chat support processes.
• Strong customer service mindset with excellent interpersonal skills.
• Ability to multitask and resolve employee issues efficiently.
• Good analytical and decision-making skills.
• Willingness to work rotational shifts, weekends, and holidays.

Preferred Qualifications

• 1+ year of HR Operations or Customer Support experience.
• Experience with Microsoft Office, MS Excel, and business applications.
• Knowledge of HR policies, payroll, employee lifecycle, and HR processes.
• Experience working in shared services or global HR support environments.
• Strong documentation and case management skills.
• Ability to handle confidential employee information professionally.
• Excellent problem-solving and conflict-resolution abilities.

Why Join Amazon?

• Work for one of the world's leading technology companies.
• Excellent learning and career growth opportunities.
• Exposure to global HR operations and employee support.
• Collaborative and inclusive work culture.
• Comprehensive employee benefits and wellness programs.
• Opportunity to build expertise in HR Operations and Employee Experience.
• Continuous learning, mentoring, and professional development.

Apply today and begin your career with Amazon as a MyHR Live Support Advisor. If you enjoy helping