Support Engineer III – Registration Fixed

Amazon is hiring a Support Engineer III – Registration Fixed for its Selling Partner Identity Verification (SPIV) team in Hyderabad. This is an excellent opportunity for experienced technical support and software professionals who are passionate about solving complex technical problems and building secure, scalable identity verification solutions.

The SPIV team develops and maintains Amazon's global identity verification platform that helps create a safe and trustworthy marketplace for customers and selling partners. The platform supports multiple Amazon businesses, including Selling on Amazon, Amazon Pay, Amazon Flex, Mechanical Turk, and other global services across North America, Europe, Japan, China, and additional regions.

Key Responsibilities

• Provide technical support for large-scale distributed systems and mission-critical services.
• Investigate, troubleshoot, and resolve complex production issues while ensuring high system availability.
• Debug application, infrastructure, and service-related problems using logs and monitoring tools.
• Develop scripts and automation solutions to improve operational efficiency.
• Work closely with software development teams to identify root causes and implement permanent fixes.
• Support Amazon's secure identity verification platform used by millions of customers and selling partners worldwide.
• Monitor system health, perform incident analysis, and contribute to continuous service improvements.
• Maintain technical documentation, operational procedures, and knowledge-sharing resources.

Basic Qualifications

• Minimum 2+ years of Software Development or Technical Support experience.
• Experience troubleshooting and debugging complex technical systems.
• Strong knowledge of Unix or Linux operating systems.
• Experience with scripting using modern programming languages.

Preferred Qualifications

• Knowledge of web services, distributed systems, and web application development.
• Experience working with REST APIs, XML, and JSON.
• Experience troubleshooting hardware and software RAID environments.
• Strong understanding of scalable cloud-based applications and system reliability.

Why Join Amazon?

As a Support Engineer III at Amazon, you'll work on highly scalable identity verification systems that protect millions of customers and sellers globally. You'll collaborate with world-class engineers, solve challenging technical problems, improve automation, and contribute to building secure, reliable, and innovative technology solutions while advancing your career in one of the world's leading technology companies.