SW/App/Cloud Tech Support Associate – Microsoft Robotic Process Automation

Accenture is hiring a SW/App/Cloud Tech Support Associate for its Technology for Operations team in Hyderabad. The role focuses on technology-driven operations, intelligent automation, application support, and innovative solutions that help businesses improve operational efficiency.

The position requires knowledge of Microsoft Robotic Process Automation along with exposure to Artificial Intelligence, Machine Learning, and Artificial Neural Networks. The selected candidate will work with technology, sales, offering, and delivery teams to identify and support innovative technology solutions.

Key Responsibilities:

• Analyze and solve lower-complexity technical and operational problems.
• Work with peers within Accenture and escalate issues to supervisors when required.
• Support technology solutions related to intelligent automation and operations.
• Apply problem-solving and analytical skills to identify and resolve issues.
• Collaborate with team members to support technology-driven business solutions.
• Follow assigned instructions and established processes for daily tasks.
• Communicate effectively with team members and relevant stakeholders.
• Work in rotational shifts if required by business operations.

Required Skills:

• Microsoft Robotic Process Automation
• Artificial Intelligence
• Artificial Neural Networks (ANNs)
• Machine Learning
• Strong analytical and problem-solving skills
• Results-oriented approach
• Ability to perform under pressure
• Good written and verbal communication
• Ability to work effectively within a team
• Adaptability and flexibility

About the Role: The Tech for Operations team at Accenture works as a technology partner to Accenture Operations, helping organizations develop innovative and secure technology solutions. The team collaborates with sales, offering, and delivery teams to identify opportunities for intelligent automation and technology-led operational improvements.

Important: The Accenture job page displays 0–2 years in the job header but lists 7–10 years under the detailed qualification section. Candidates should verify the current eligibility criteria directly on the Accenture careers page before applying.