Technical Customer Success Account Manager (CSAM)

Microsoft is hiring a highly analytical and technical Technical Customer Success Account Manager (CSAM) to join our elite Customer Experience & Success (CE&S) division in Bangalore. In this senior individual contributor role, you will act as the primary post-sales delivery lead for strategic enterprise accounts, aligning engineering ecosystems and orchestrating technical resources to accelerate digital cloud platform value realization.

Key Responsibilities & Scope of Work

• Post-Sales Delivery Governance: Oversee the end-to-end technical lifecycle management and support orchestration across Microsoft and third-party partner ecosystems, ensuring the continuous health of business-critical cloud estates.
• Strategic Account Orchestration: Interface directly with enterprise stakeholders and technical professionals to align custom Customer Success Plans with foundational account priorities, converting milestones into clear, bookable programs of work.
• Consumption & Usage Architecture: Act as the primary consumption manager for the account, tracking cloud data utilization trends and designing specific intervention plays to improve platform adoption across software matrices.
• Program Management & Risk Review: Drive customer-facing program execution reviews and track potential operational blockers; evaluate system utilization telemetry to identify and mitigate early retention and client churn indicators.
• Cross-Functional V-Team Leadership: Collaborate with account sales executives, customer success managers, and engineering squads to bring the right expertise to bear at the optimal phase of major digital cloud transformations.

Required Qualifications & Technical Stack

• Professional Experience: Minimum of 9 years of robust customer-facing technical consulting, practice management, professional services delivery, or complex cloud architecture portfolio management.
• Core Technical Stack Expertise: Thorough structural understanding of core cloud solutions including Microsoft Azure, M365 ecosystems, advanced security matrices, and distributed Data & AI architectures (or equivalent alternative platforms like AWS and GCP).
• Preferred Credentials: Holding active technical cloud certifications (e.g., Azure Solutions Architect, Microsoft 365 Enterprise Administrator, or equivalent professional services credentials) combined with experience operating inside a matrixed global enterprise is highly preferred.
• Core Soft Skills: Outstanding executive communication and relationship management capabilities; analytical troubleshooting mindset with the capacity to operate dynamically inside a 4 days/week in-office hybrid workplace model.