Application Support Engineer

Accenture is hiring an Application Support Engineer in Mumbai for a full-time opportunity suitable for candidates with 0 to 2 years of experience. The role requires expertise in Program Control Services and involves supporting critical business applications, troubleshooting software issues, monitoring system performance, and maintaining application stability.

As an Application Support Engineer, you will act as a software detective by identifying, investigating, and resolving issues across multiple components of critical business systems. You will work with cross-functional teams to diagnose problems, support business continuity, document solutions, and contribute to continuous improvement initiatives.

Key Responsibilities:

• Build knowledge of business applications and provide technical support to the team.
• Investigate and resolve software and application-related issues.
• Participate in problem-solving and technical discussions.
• Document application issues, troubleshooting steps, and resolutions for the team knowledge base.
• Collaborate with cross-functional teams to escalate and resolve complex technical problems.
• Monitor application and system performance and identify potential anomalies.
• Report system issues and performance concerns for timely intervention.
• Support team members by sharing technical knowledge and troubleshooting insights.
• Contribute to continuous improvement initiatives to optimize application support processes.
• Help maintain the stability and availability of critical business applications.

Required Skills:

• Proficiency in Program Control Services.
• Strong analytical and troubleshooting skills.
• Ability to diagnose and resolve software and application issues.
• Familiarity with application and system monitoring tools.
• Understanding of incident and problem management processes.
• Good communication skills with the ability to explain technical information clearly.
• Ability to work effectively with technical and non-technical stakeholders.
• Ability to adapt quickly and solve problems in a fast-paced environment.

Eligibility: Candidates with 0 to 2 years of experience in Program Control Services or related application support activities can apply.

Education: 15 years of full-time education is required.

Job Location: Mumbai, Maharashtra

Job Type: Full-Time

Company: Accenture

Job Number: ATCI-5688819-S2059204

Salary: ₹4 – ₹6.5 LPA (Estimated market package; official salary was not specified in the provided job description).