HR Service Delivery Associate

Accenture is hiring for the position of HR Service Delivery Associate in Mumbai. This is a full-time opportunity for candidates with 1 to 3 years of experience and a Any Graduation qualification.

The role focuses on HR Service Delivery, Case Management, Employee Relations Administration, and Workday Talent Management. The selected candidate will provide administrative and operational support for employee relations activities, manage HR service requests, maintain documentation, and support timely resolution of employee-related cases.

Key Responsibilities

• Process and manage employee relations service requests received through email, case management tools, and other applications.
• Support administrative activities related to employee relations cases, including documentation, record maintenance, and case tracking.
• Manage Leave of Absence processes, including system updates, leave approvals, and return-to-work activities.
• Update HR and case management systems accurately within defined service levels.
• Assist with administrative support for investigations, grievances, disciplinary actions, and employee concerns.
• Apply client policies, procedures, and employee relations guidelines consistently.
• Ensure confidentiality and security of employee information and HR data.
• Coordinate with internal HR teams, third-party vendors, and client stakeholders for timely case resolution.
• Maintain accurate employee documentation and ensure compliance with established processes.
• Identify process gaps and documentation issues and escalate them to leads or subject matter experts.
• Support HR and business objectives through consistent and accurate service delivery.

Required Skills and Qualifications

• Any Graduation.
• 1 to 3 years of experience in HR operations, employee relations administration, or shared services.
• Basic understanding of employee relations processes, HR operations, and case administration.
• Experience handling employee queries or case-based work is an advantage.
• Knowledge or exposure to Workday Talent Management and case management processes is beneficial.
• Strong attention to detail and data accuracy.
• Ability to handle sensitive employee information with confidentiality and professionalism.
• Good written and verbal communication skills.
• Strong organizational and prioritization skills.
• Ability to work effectively in a high-volume environment.
• Ability to collaborate with HR teams, vendors, and client stakeholders.

Work Location and Shift

• Location: Mumbai
• Region Supported: Australia
• Shift: 9:00 AM to 5:00 PM AEST
• IST Timing: 5:30 AM to 1:30 PM IST

About the Role

This HR Service Delivery Associate role is suitable for professionals looking to build their career in HR Operations, Employee Relations, HR Shared Services, Case Management, Leave Management, and Workday Talent Management. The position involves supporting employee-related cases in a structured and process-driven environment while maintaining data accuracy, confidentiality, and service quality.

Apply for the Accenture HR Service Delivery Associate job in Mumbai to explore an opportunity in HR operations and employee relations service delivery.