HR Service Delivery Associate

Accenture is hiring an HR Service Delivery Associate in Mumbai for a full-time HR operations opportunity requiring 1–3 years of experience. The role focuses on employee relations administration, HR case management, leave of absence processes, documentation, and employee service delivery for an airline-industry workforce.

As an HR Service Delivery Associate, you will provide administrative and operational support for employee relations activities. You will handle employee relations service requests, maintain case documentation, update HR and case management systems, and support timely resolution of employee-related matters while following established policies and processes.

The role involves supporting Leave of Absence case management, including system updates, document collation, leave approvals, and return-to-work activities. Candidates should be comfortable working with sensitive employee information and maintaining high standards of confidentiality, accuracy, and process compliance.

Key Responsibilities:

• Process and manage employee relations service requests received through email, case management tools, and other applications.
• Support employee relations case administration, documentation, record maintenance, and case tracking.
• Manage Leave of Absence processes, including system updates, documentation, approvals, and return-to-work activities.
• Update HR and case management systems accurately within defined service levels.
• Provide administrative support for investigations, grievances, disciplinary actions, and employee concerns.
• Apply client policies, procedures, and employee relations guidelines consistently.
• Maintain confidentiality and security of sensitive employee relations information.
• Coordinate with internal HR teams, third-party service providers, and client stakeholders to support timely case resolution.
• Identify process gaps or documentation issues and escalate them to leads or subject matter experts.
• Contribute to HR service delivery improvements using benchmarks and best practices.

Required Skills:

• Basic understanding of HR operations and employee relations processes.
• Knowledge of case management and HR shared services.
• Familiarity with Workday Talent Management is beneficial.
• Strong attention to detail and data accuracy.
• Ability to handle confidential employee information professionally.
• Good written and verbal communication skills.
• Strong organizational and prioritization skills.
• Ability to manage high-volume HR service requests.
• Ability to collaborate with HR teams, vendors, and business stakeholders.
• Exposure to airline industry employee relations or regulated workforce environments is preferred.

Shift Details: The role supports Australia-based operations. The stated local shift is 9:00 AM to 5:00 PM AEST, which corresponds to approximately 5:30 AM to 1:30 PM IST.

Eligibility: Candidates with 1–3 years of experience and an Any Graduation qualification can apply. Experience in HR operations, employee relations administration, recruitment/HR shared services, or case-based support can be relevant for this position.

Job Details: HR Service Delivery Associate | Accenture | Mumbai | 1–3 Years | Full-Time | HR Operations | Employee Relations | Workday | Case Management | Leave of Absence