HR Service Delivery Associate – Employee Data & HR Operations

Accenture is hiring an HR Service Delivery Associate in Bengaluru for its Workforce Data Admin and Employee Data Process Design function. This is a full-time HR operations opportunity for candidates with 1 to 3 years of experience and any graduation qualification.

In this role, you will support employee service processes and HR operations by handling employee tickets, service requests, HR records, exit processes, policy-related queries, and HR system transactions. The role involves working with HR systems and ticketing platforms such as Workday and ServiceNow while ensuring accuracy, timely resolution, data confidentiality, and a positive employee experience.

Key Responsibilities:

• Process employee tickets and service requests related to resignations, terminations, retirements, and HR policy queries.
• Support employee offboarding and exit administration processes.
• Assist with final settlement, full and final calculations, statutory dues, leave encashment, deductions, and notice-period buyout validation as per applicable policies.
• Respond to employee queries regarding exit formalities, documentation, and HR processes.
• Maintain accurate and up-to-date employee and HR records.
• Update HR applications and employee information accurately and within defined timelines.
• Follow standard operating procedures, work instructions, and process guidelines.
• Escalate complex issues to the appropriate team or supervisor.
• Perform root cause analysis on recurring process issues and suggest corrective actions.
• Identify opportunities to improve process efficiency, accuracy, controls, and turnaround time.
• Maintain confidentiality and security of employee and client data.
• Monitor process metrics and support improvements in service delivery.
• Work collaboratively with team members and internal stakeholders to resolve employee service requests.
• Maintain a high level of customer service and attention to detail.
• Work in rotational shifts when required by business operations.

Required Skills:

• Good written and verbal communication skills.
• Strong attention to detail and data accuracy.
• Problem-solving and critical-thinking skills.
• Ability to work effectively in a team environment.
• Good organizational and prioritization skills.
• Ability to handle employee queries professionally.
• Understanding of HR operations and employee lifecycle processes.
• Knowledge of HRMS platforms such as Workday, SAP, or Oracle is an advantage.
• Experience with HR ticketing platforms such as ServiceNow is an advantage.
• Ability to maintain confidentiality of employee information.

Experience and Qualification: Candidates with 1–3 years of relevant experience in HR operations, employee services, HR service delivery, HR administration, employee data management, or related functions can apply. Any graduation qualification is accepted.

Job Location: Bengaluru, Karnataka.

Important: The source job description contains some unrelated technical-development and learning-industry requirements that conflict with the stated HR Service Delivery role. The core HR requirements above are based on the role title, Workforce Data Admin skill, Employee Data Process Design function, and the relevant employee-service responsibilities.