IT Customer Service Representative
Accenture
🟢 Active · Posted Today · 👁 6 views · 👥 0 applied
Job Description
Accenture is hiring an IT Customer Service Representative in Pune for a full-time Software/Application/Cloud Tech Support Associate role. The position is suitable for candidates with 0–2 years of experience and a Bachelor's Degree in a relevant field.
The role focuses on Microsoft Windows Desktop Management, IT customer service, technical troubleshooting, incident management, production support, and service restoration. The selected candidate will work in a collaborative environment, build technical expertise, and participate in problem-solving discussions.
Key Responsibilities:
- Build knowledge and provide support to the team while participating in problem-solving discussions.
- Develop expertise in Microsoft Windows Desktop Management.
- Ensure production systems are available and operating according to defined Service Level Agreements (SLAs).
- Drive incident and outage resolution while maintaining clear communication throughout the process.
- Facilitate efficient and effective restoration of services to the production environment.
- Establish and maintain disaster recovery procedures to safeguard critical operations.
- Maintain data retention practices in alignment with organizational policies.
- Contribute to documentation and reporting activities related to support operations.
- Provide customer service and support while maintaining professional communication.
Required Skills:
- Intermediate proficiency in Microsoft Windows Desktop Management.
- Beginner-level troubleshooting skills for technical issues.
- Intermediate customer service skills.
- Advanced communication and interpersonal skills.
- Beginner-level time management skills.
- Intermediate documentation and reporting skills.
- Strong problem-solving and collaboration abilities.
Eligibility: Candidates with 0–2 years of experience and a Bachelor's Degree in a relevant field can apply.
Job Location: Pune, Maharashtra
Job Type: Full-Time
Job Category: Software/Application/Cloud Tech Support
Company: Accenture
Job Number: 14345745
Salary: ₹3.5 – ₹5.5 LPA (Estimated market package; the provided job posting does not specify an official salary).
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