Selling Partner (SP) Support Associate, SPS [SPS Associate]

Amazon Dev Center India (ADCI) is seeking a customer-obsessed, solutions-driven Selling Partner (SP) Support Associate to join our global merchant enablement team in a fully virtual capacity based out of Bangalore, Karnataka . Operating as the primary operational point of contact for businesses selling on Amazon stores, this dynamic contact center role focuses on troubleshooting complex merchant inquiries, handling multi-channel support queues, and maintaining strict service level agreements (SLAs) .

Key Responsibilities & Scope of Work

• Multi-Channel Query Settlement: Manage and resolve complex merchant issues concurrently across active communication streams including incoming phone calls, live chats, and email ticket queues .
• SLA & Performance Compliance: Adhere strictly to operational targets, delivering exceptional service metrics, transaction quality tracking, and productivity expectations .
• Merchant Trust Architecture: Resolve ambiguous business account conflicts by leveraging critical thinking, logical reasoning, independent data interpretation, and active listening .
• Process Optimization Feedback: Identify systematic platform defects or friction points on the merchant dashboard, contributing directly to internal process improvement loops .
• Data Security Governance: Enforce strict organizational parameters regarding user confidentiality, data protection, and corporate codes of conduct .
• Dynamic Shift Engagement: Maintain operational agility inside a fast-paced environment by supporting changing rotational shifts, overnight hours, weekends, and holiday schedules .

Required Qualifications & Technical Stack

• Educational Foundation: Holds a valid graduation degree from an accredited or recognized university platform .
• Linguistic Competency: Absolute mandatory verbal, reading, comprehension, and written business communication fluency in the English language .
• Technical Systems Toolkit: Sound functional familiarity navigating Windows software environments, web browsers, and the Microsoft Office Suite (Word, Excel, and Outlook) .
• Keyboard Execution Parameters: Documented typing velocity of at least 30 words per minute (WPM) paired with a minimum text accuracy rating of 93% .
• Preferred Value-Adds: 1 or more years of professional history within B2B corporate support or live-channel customer service settings, alongside a baseline understanding of e-commerce or retail operations .