Support Engineer II – Just Walk Out Technology

Amazon is hiring Support Engineer II – Just Walk Out Technology for its Applied AI Solutions team in Hyderabad. This is an exciting opportunity for software engineers, technical support engineers, cloud support professionals, and infrastructure engineers who want to work on one of Amazon's most innovative retail technologies. The role offers the opportunity to support the technology powering Amazon's checkout-free shopping experience, where customers simply walk into a store, pick up products, and leave without standing in checkout lines.

The Just Walk Out (JWO) platform combines artificial intelligence, computer vision, distributed systems, cloud computing, sensors, and AWS technologies to create seamless retail experiences. As a Support Engineer II, you will become part of Amazon's Technology Operations Center (TOC), ensuring mission-critical services remain highly available across stores operating globally.

This position is ideal for professionals with experience in Technical Support, Production Support, Cloud Operations, DevOps, Site Reliability Engineering (SRE), Infrastructure Operations, System Administration, Software Engineering, or Incident Management.

Key Responsibilities

• Provide production support for Amazon Just Walk Out technology running across global stores.
• Own on-call rotations and act as the primary responder for production incidents.
• Troubleshoot software, infrastructure, networking, and system-related issues.
• Investigate high and low severity incidents while ensuring SLA compliance.
• Perform root cause analysis (RCA) for recurring technical problems.
• Collaborate with software development and engineering teams to resolve complex production issues.
• Identify recurring operational issues and recommend automation opportunities.
• Create, maintain, and improve Standard Operating Procedures (SOPs).
• Update technical documentation and knowledge base articles.
• Monitor system health and ensure maximum platform availability.
• Participate in global follow-the-sun operational support including rotational shifts and weekend support.
• Analyze operational metrics and contribute to service improvement initiatives.
• Support distributed applications, cloud infrastructure, and AWS-based services.
• Drive continuous operational excellence through process improvements and automation.

Required Qualifications

• Bachelor's Degree in Engineering, Computer Science, Information Technology, or equivalent.
• Experience troubleshooting and debugging technical systems.
• Experience programming in at least one language such as Java, Python, C++, or similar.
• Strong analytical and problem-solving skills.
• Excellent communication and documentation skills.
• Ability to work in rotational shifts including weekends.
• Ability to manage multiple high-priority production incidents simultaneously.

Preferred Qualifications

• Experience with Amazon Web Services (AWS).
• Knowledge of Linux or Unix operating systems.
• Understanding of networking concepts including TCP/IP, DNS, HTTP, VPN, and Load Balancing.
• Experience in Technical Support, Cloud Support, Infrastructure Operations, or DevOps.
• Experience with monitoring tools, log analysis, and incident management.
• Knowledge of distributed systems and microservices architecture.
• Experience writing automation scripts using Python, Bash, or Shell scripting.
• Knowledge of databases, APIs, and cloud-native applications.

Essential Skills

• Technical Troubleshooting
• Production Support
• AWS Cloud
• Linux Administration
• Networking Fundamentals
• Incident Management
• Root Cause Analysis
• Automation
• Software Debugging
• Programming (Java/Python/C++)
• Distributed Systems
• Cloud Infrastructure
• Operational Excellence
• Technical Documentation
• Knowledge Base Management
• Customer Obsession
• Problem Solving
• Communication Skills
• Cross-functional Collaboration
• Analytical Thinking

Why Join Amazon?

• Work on Amazon's cutting-edge Just Walk Out retail technology.
• Gain hands-on experience with AWS, Artificial Intelligence, Computer Vision, and Cloud Infrastructure.
• Collaborate with world-class software engineers and technology teams.
• Opportunity to solve real-world production challenges at global scale.
• Exposure to distributed systems, automation, and modern cloud architectures.
• Competitive compensation and excellent career growth opportunities.
• Inclusive workplace focused on innovation, ownership, and continuous learning.

Estimated Salary

The estimated annual salary for the Support Engineer II – Just Walk Out Technology role ranges between ₹10 LPA and ₹18 LPA, depending on technical skills, relevant experience, interview performance, and Amazon's internal compensation policies.

Location: Hyderabad, Telangana, India

Job Type: Full-Time

Company: Amazon

If you are passionate about cloud technologies, production support, AWS infrastructure, software troubleshooting, and building highly reliable systems that serve millions of customers worldwide, this Amazon Support Engineer II opportunity offers an excellent platform to accelerate your career in cloud engineering and large-scale technology operations.