SYSTEM ENGINEER L2 – Technical Support

Wipro is hiring a System Engineer L2 in Mumbai for candidates with 1–3 years of experience in technical support. The role focuses on remote technical troubleshooting, customer support, incident resolution, and resolving Windows, Outlook, Teams, Citrix, VDI, VPN, and security application issues.

Job Details

• Company: Wipro Limited
• Role: System Engineer L2
• Location: Mumbai, Maharashtra
• Experience: 1–3 Years
• Qualification: Not specified by employer
• Salary: Not disclosed by employer
• Job Type: Full-Time

Key Responsibilities

• Provide technical support and troubleshoot base operating system issues.
• Troubleshoot Windows, Microsoft Outlook, Microsoft Teams, Citrix, VDI, VPN, and security applications through remote support.
• Answer incoming customer calls and respond to customer emails in a timely manner.
• Manage and resolve customer complaints using applicable support processes and software.
• Identify and escalate issues to supervisors or appropriate support teams when required.
• Provide customers with relevant product and service information and appropriate solutions.
• Research, identify, and resolve customer issues using available resources.
• Route calls and tickets to the appropriate resources or domains for resolution.
• Document call information according to standard operating procedures.
• Identify trends in customer calls and report relevant information to the management team.
• Create SOPs for new issues and documented resolutions.
• Complete call logs and reports as required.

Skills Required

• Technical support and troubleshooting skills.
• Knowledge of Windows operating system troubleshooting.
• Experience or knowledge of Microsoft Outlook and Teams.
• Knowledge of Citrix, VDI, VPN, and security applications.
• Strong customer service and communication skills.
• Ability to handle and resolve customer complaints professionally.
• Ability to research technical issues and provide appropriate solutions.
• Ability to document incidents, resolutions, call logs, and reports.
• Willingness to learn new technologies.

Eligibility

Candidates with 1–3 years of experience in technical support are eligible to apply. The employer specifically lists Technical Support as a mandatory skill. The job source does not specify a formal educational qualification.

Who Can Apply?

This opportunity is suitable for technical support professionals with 1–3 years of experience who have hands-on knowledge of Windows troubleshooting, remote support, Microsoft Outlook, Teams, Citrix, VDI, VPN, and related security applications.

Important Information Before Applying

• Experience: 1–3 Years
• Location: Mumbai, Maharashtra
• Mandatory Skill: Technical Support
• Salary: Not disclosed by employer
• Qualification: Not specified by employer

How to Apply

Interested candidates can apply through the official Wipro application link provided for this job.

Employee Table Verification: Job information reviewed against the employer-provided career listing.