Teammate - Navi Mumbai

TaskUs is seeking a Customer Care Specialist to join their team in Navi Mumbai. The primary focus of this role is to provide an exceptional customer experience by accurately and efficiently addressing inquiries through phone, email, and live chat support channels. Responsibilities include navigating internal documentation, troubleshooting emerging trends, and escalating unresolved issues to appropriate teams while adhering to established protocols and key performance indicators (KPIs). Ideal candidates must possess strong critical thinking skills, show proficiency with customer support platforms like Zendesk and Slack, and be fluent in written and spoken English.