Teammate (Referral)

TaskUs is seeking a Customer Care Specialist for the role of Teammate (Referral) in Airoli, India. The specialist will deliver exceptional customer service across omnichannel infrastructure including phone, email, and live chat platforms while managing key customer inquiries and resolving service issues efficiently. Operational responsibilities include navigating internal or external documentation repositories, routing calls, and logging technical logs in total adherence to predefined quality guidelines and customer service KPIs. Candidates must show functional software skills across tools like Windows or Apple OS, Microsoft Office, Google Suite, Zendesk, and Slack. Strong critical thinking skills, excellent spoken and written English fluency, and a highly collaborative team mentality are essential for success.