Inbound Sales Representative Associate – Voice

Accenture is hiring Inbound Sales Representative Associates – Voice for its Customer Operations team in Mumbai. This is an excellent opportunity for graduates looking to build a career in customer support, voice process, and inbound sales while working with one of the world's leading technology and consulting companies.

As an Inbound Sales Representative Associate, you will interact with customers through voice support, understand their requirements, resolve queries, recommend suitable solutions, and deliver an exceptional customer experience. You will also work closely with your team to achieve service quality and customer satisfaction targets.

Key Responsibilities:

• Handle inbound customer calls professionally and efficiently.
• Understand customer requirements and recommend appropriate products or services.
• Resolve customer queries, complaints, and escalations within defined service levels.
• Maintain excellent customer satisfaction through effective communication.
• Accurately document customer interactions using CRM and internal systems.
• Collaborate with team members and supervisors to improve service quality.
• Follow company processes, compliance guidelines, and quality standards.
• Meet individual and team productivity, quality, and sales targets.
• Work in rotational shifts based on business requirements.

Required Qualifications:

• Any Bachelor's Degree.
• 0–2 years of experience in customer service, sales, or voice process is preferred.
• Excellent verbal communication skills in English.
• Strong interpersonal and customer handling skills.
• Basic computer knowledge and familiarity with Microsoft Office.
• Ability to work under pressure and adapt to a fast-paced environment.

Preferred Skills:

• Inbound Sales
• Customer Service
• Voice Process
• Problem Solving
• Active Listening
• Communication Skills
• CRM Tools
• Team Collaboration
• Adaptability
• Customer Relationship Management

This full-time opportunity is ideal for fresh graduates and professionals seeking to grow their careers in customer operations, inbound sales, and customer experience with Accenture.