Senior Associate – Operations

WNS is hiring Senior Associate – Operations for its Mumbai office. This full-time opportunity is ideal for candidates interested in airline operations, travel support, and customer service. Selected candidates will work with American Express (Amex) tools to process ticketing transactions, manage reservation changes, and provide operational support while ensuring compliance with airline policies.

Key Responsibilities

• Process airline ticketing transactions using Amex tools.
• Handle airline ticket reject processing accurately.
• Manage ticket exchanges and refund requests.
• Process airline-initiated schedule changes.
• Provide operational support for airline-related requests.
• Maintain high accuracy while processing customer reservations.
• Follow airline and company policies for all transactions.
• Adapt to changing business requirements and transaction types.

Required Qualifications

• High School Diploma or GED is required.
• College Degree is preferred.
• Excellent communication and interpersonal skills.
• Strong attention to detail and accuracy.
• Basic computer knowledge and Microsoft Office skills.
• Ability to work in a fast-paced environment.

Preferred Skills

• Knowledge of airline ticketing or reservation systems.
• Customer service experience.
• Problem-solving and analytical skills.
• Time management and multitasking abilities.
• Ability to work effectively in a team environment.

Why Join WNS?

WNS, part of Capgemini, is a global leader in intelligent operations and digital transformation, serving over 700 clients worldwide. Employees receive opportunities to work with global clients, develop professional skills, and grow their careers in a collaborative and technology-driven workplace.