Senior Centre Manager - MFI North (Microfinance)

Job Highlights

• Experience in village surveys, customer sourcing, and income assessment with knowledge of JLG products and SOP compliance
• Conduct village surveys, source new customers, form JLG groups, manage collections and recoveries, coordinate approvals, plan center meetings, maintain customer relationships, and ensure compliance

Job Purpose

Responsible for doing village surveys, getting new customers, do CGT, house verification and income assessment, do quality sourcing, ensure collections and recoveries are done as per the group/centre meeting schedule. Maintain Healthy Customer Relationships on ground in the location.

Duties and Responsibilities

1. Village Surveys & Customer Sourcing

Conduct village surveys and do prospecting in selected villages, explain BFL MFI JLG product offerings to all who attend prospecting briefing. Source New Customers in the locations allocated, form JLG groups and promote financial literacy amongst potential borrowers.

2. Documentation & Process Compliance

Collect all information needed for sourcing, data entry / upload and/or validate documents on LOS, follow entire sourcing process as defined in SOP.

3. Coordination & Approvals

Coordinate with BM for required approvals and Credit Ops officer at branch for disbursements as per process.

4. Center Meetings & Portfolio Management

Plan Center Meetings of customers and notify customers in advance of the schedule, ensure 100% participation of borrowers in the center meetings. Resolve customer queries and promote top ups / cross sell as defined for the branch. Manage a portfolio of 450-500 customers.

5. Collections & Recoveries

Ensure collections are done from Customers as per scheduled center meeting days, ensure 100% deposition of recovery done in defined points of disposition as per SOP.

6. End Use Monitoring

Carry out end use monitoring of loans as per the process.

7. Customer Relationships & Compliance

Maintain Healthy and cordial relationship with all potential and existing borrowers, ensure 100% compliance and good conduct on all SOPs and practices as defined in the branch operating model.

8. Reporting & Reconciliation

Create a daily report of tasks planned and executed and submit to Branch Manager. Ensure recovery disposition reconciliation is done with Credit and Ops Officer as per schedule.

9. Target Achievement

Ensuring critical parameters like lead to login are executed as per matrix. Maintain centre meeting discipline, follow SOPs and code of conduct.

Major Challenges

• Quality sourcing and achieving targets as defined
• Regular collections and maintaining customers in current bucket, regularizing and normalizing delinquent customers
• Compliance on all business parameters, zero audit findings on his/her sourced customer segment/portfolio

About Bajaj Finance

Bajaj Finance is India's leading non-banking financial company (NBFC) with a 3.9+ rating on Glassdoor. The company offers a wide range of financial products and services to individuals and businesses across India.

Why Join Bajaj Finance?

• ✅ India's leading NBFC with 3.9+ Glassdoor rating
• ✅ Work in the growing microfinance sector
• ✅ Opportunity for career growth and learning
• ✅ Competitive compensation and benefits
• ✅ Make a difference in rural communities

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